Warranty policy for indoor fixtures

1- The warranty period starts on the date of invoice for (5) years in the case of archlit assembled fixture. Third party products sold by archlit will have those parties warranty. archlit warrants that each product will be free from defects in material and workmanship. 2- An archlit representative will have access to the defective products. If the products or other parts become suspect, the representative shall have the right to invite other manufacturers’ representatives to evaluate the lighting systems. 3- The products should have been purchased directly from an archlit (sales) organization. 4- Proof of purchase for the products is available for inspection by archlit. 5- Labour costs for (de)-installation of the products are not covered under this warranty. 6- archlit warranty flows only to purchaser. If any product covered by this warranty is returned by purchaser within the applicable warranty period set forth in the warranty policy and upon examination archlit determines to its satisfaction that such product failed to satisfy this warranty, archlit will, at its option, repair or replace the product or the defective part thereof. For purposes of clarity, ‘repair or replace the product or the defective part thereof’ does not include any removal or reinstallation activities, costs or expenses, including without limitation, labor costs or expenses. 7- If archlit chooses to replace the product and is not able to do so because it has been discontinued or is not available, archlit may replace the product with a comparable product (that can show small deviations in design and product specification). 8- No agent, distributor or dealer is authorized to change, modify or extend the terms of the limited warranty on behalf of archlit, in any matter. 9- This limited warranty only applies when the product has been properly wired and installed and operated within the electrical values, operating range and environmental conditions provided in the specifications, application guidelines, standards or any other document accompanying the products. If a product is found to be defective, or not performing per the product specifications, the purchaser must notify archlit in writing. 10- archlit will facilitate the technical resolution of problems. Third party products sold by archlit are not covered under this warranty. 11- This warranty does not apply to damage or failure to perform arising as a result of any abuse, misuse, abnormal use or use in violation of any applicable standard, code or instructions for use including without limitation those contained in the latest safety, industry and/or electrical standards for the relevant region(s). 12- This warranty shall be void in the event any repairs or alterations, not duly authorized by archlit in writing, are made to the product by any person. The manufacturing date of the product has to be clearly readable. archlit reserves the right to make the final decision on the validity of any warrantee claim. If requested by archlit, the non-conforming or defective products shall become archlit’s property as soon as they have been replaced. 13- All warranty periods mentioned are subjected to an archlit representative having access to the failed product or system for verification of non-compliance. Guarantee claims have to be reported and returned to the local archlit office within 30 days after discovery, specifying at least the following information (additional info may be required on request): details of the failed products; for system warranties also details of other components used; installation date and invoice date; detailed problem description. 14- The warranty and remedies contained in the terms of the limited warranty are the only warranties given by archlit with respect the products and are given in lieu of all other warranties, whether express or implied, including without limitation warranties of merchantability or fitness for a particular purpose, which warranties are hereby disclaimed. 15- These terms and conditions state archlit’s entire liability and obligation to purchaser and purchaser’s sole and exclusive remedy in connection with defective or non- conforming products supplied by archlit to customer, whether or not such damages are based on any warranty not explicitly mentioned in these terms and conditions, contract or any other legal theory, even if archlit has been advised or is aware of such defects. 16- This is a limited warranty and excludes, among other items, installation, providing access to products (scaffolding, lifts, etc.), and special, incidental and consequential damages (such as loss of revenue/profits, damage to property or other miscellaneous costs not previously mentioned), and is further defined by the limitations and conditions set forth in the respective warranty policy and these terms and conditions. 17- Upon request, archlit’s representatives have to be allowed to access the defective product, system or application for verification of non-compliance. 18- archlit cannot be held liable for electrical supply conditions, including supply spikes, over voltage/under-voltage that are beyond the specified limits of the products and those defined by relevant supply standards.